Privacy Policy

This policy explains what personal information IPTV Brampton (“we”, “us”) collects, why, and the choices you have. We follow the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What this website collects

This website does not have accounts and does not use advertising or analytics cookies. The contact form on the contact page only builds a message inside your browser and opens WhatsApp; nothing is transmitted until you choose to send it in WhatsApp.

When you place an order on the order page, we receive the plan, number of screens, and the phone number and/or email you enter, and they are emailed to us so we can confirm the order, send payment details and deliver the service. If you type a valid phone number or email on the order page but leave without placing the order, those details and your plan choice are sent to us once, and we may contact you one time about that order. We do not add you to a mailing list.

Our hosting provider may keep standard server logs (such as IP address, browser type and the page requested) for security and reliability. These logs are not used to identify you.

What we collect when you contact us

When you message us on WhatsApp, we receive what you choose to share: your name, phone number, device model, plan choice and any details about your setup or a problem. We use this to answer you, provide and activate the service, give support, and keep a record of your order.

WhatsApp is operated by WhatsApp LLC / Meta and has its own privacy policy. Messages are end-to-end encrypted in transit, but WhatsApp may process metadata under its own terms.

Payments

Payment methods are arranged in the WhatsApp chat. We do not ask for card numbers or banking passwords in chat. If a payment processor is used, it handles your payment details under its own privacy policy.

How long we keep information

We keep order and support records for as long as your subscription is active and for a reasonable period afterwards to handle renewals, refunds, disputes and legal obligations. You can ask us to delete your chat history and records when they are no longer needed.

Sharing

We do not sell personal information. We share it only with service providers who help us operate (for example, payment processing), when you ask us to, or when the law requires it.

Where information is processed

We are an online business and some of our providers, including WhatsApp, may store or process information outside Canada. When that happens, the information may be subject to the laws of those countries.

Your rights

You can ask to see the personal information we hold about you, correct it, or withdraw consent to its use (which may mean we can no longer provide the service). If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Contact

For privacy questions, message us on WhatsApp at +44 7412 836986.

Changes

We may update this policy. The effective date at the top shows the latest version.