Refund Policy | IPTV Brampton

We want you to know exactly where you stand before you pay. This policy explains when a refund is available and how to ask for one.

Before you pay

Most refund requests come from a device that turns out not to be compatible. To avoid that, tell us your device model before ordering — we will say whether it is a good fit. The line-up for your plan is also confirmed in the chat first.

When you can request a refund

The refund window for your order is confirmed in writing in your WhatsApp order chat before you pay. Within that window, you can request a refund if the service does not work on your compatible device and we are unable to fix it after troubleshooting with you.

Usually not refundable

Change of mind after the service has been working as described.
Problems caused by your internet connection, Wi-Fi or a device we told you was not suitable.
Fees paid to third parties, such as player-app activation fees charged by an app developer.
Accounts suspended for breaching the Acceptable Use Policy.

How to request a refund

Message us on WhatsApp from the number you ordered with.
Include your plan, the date you ordered, your device model and a short description (a photo of any error helps).
We may ask you to try a fix first. If it can’t be resolved and the request is eligible, we confirm the refund in the chat.

Refunds are returned using the original payment method where possible.

Ask about a refund (opens WhatsApp)

WhatsApp: +44 7412 836986